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Urgent! Senior Technical Process Executive Jobs | Infosys

Senior Technical Process Executive



Job description

Responsibilities Senior Technical SupportAnalytical and Problem solving skills•Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues•Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues•Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently•Display ownership and accountability oQuickly build trust and confidence with customeroOwn and resolve customer issues efficiently, effectively and empathetically Mandatory requirement for experienced candidates: •12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.•Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)•Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business•Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.•Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions•Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.•Basic networking knowledge Time Management Skills•Being proactive and show the utmost respect for customer’s time Analytical and Problem solving skills•Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues•Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues•Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently•Display ownership and accountability oQuickly build trust and confidence with customeroOwn and resolve customer issues efficiently, effectively and empathetically Mandatory requirement for experienced candidates: •12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.•Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)•Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business•Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.•Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions•Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.•Basic networking knowledge Educational Requirements Graduate


Required Skill Profession

Media And Communication Workers



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